FAQ's

• How do I order?

  Most boots can be ordered through this website. If the you have any further questions, please contact us using our contact form.

• What size should I order?

  Click here to view the CRISPI® size conversion chart.

• Why can't I order Hunter GTX, Futura NXT or Highland Pro boots from CRISPI® UK?

  CRISPI® UK is Imported and Distributed across the UK and Ireland to retailers. The CRISPI® UK website has been set up as a place for people to buy products that retailers don’t regularly hold stock of. All retailers regularly have stock of the Hunter GTX, Futura NXT and Highland Pro boots.

• What if I want to try different boots on?

  We have many CRISPI® Retailers across the UK and Ireland that hold stock.

• When will I receive my order?

  We will try our best to process any orders received before 2.30 pm on the same day of the order.

  We use Parcel Force as our courier and offer a Next Day service for most addresses in the UK.

  For the Scottish Highlands and Islands, Isle of Man and Northern Ireland we provided a 2 Day service.

  For the Republic of Ireland we offer a 2 Day service but have been advised that some delays can be expected due to import delays.

• How do I return my order?

  We are happy to accept returns of products that have not been used. Please visit our returns page for more information.

• Need advice?

  Please contact our Customer Service Team for any technical questions or advice on which boots are most suitable for you.

• How do I care for my boots?

  For CRISPI® care please see our boot care range of products.

• What if I order the wrong size?

  If you order the wrong size, we can exchange your item for you. For more information on how to exchange your item, please look at our exchange page.