DELIVERY
Orders placed through this website by 2.30 pm will be dispatched the same working day (or the subsequent Monday for weekend orders), subject to stock availability.
Delivery for orders to mainland Great Britain is free if your order is over £100. If your order is under £100 then there is a delivery charge of £7.50.
Delivery to the Scottish Highlands and Islands, Isle of Man, Northern Ireland and the Republic of Ireland will be charged £10. (For customers in the Republic of Ireland, please note that we don’t quote for any possible customs charges you may incur and, if any are due, this will be at the cost of the customer).
You will receive an email or text message (depending on details provided during ordering process) letting you know when your order has been dispatched. Once your order has been dispatched, our courier will attempt delivery twice on consecutive days. If the courier needs to try a third attempt, you may be liable for a re-delivery charge.
We do not offer international deliveries, please visit www.crispi.it/it to find a Distributor or Stockist near to you.
We usually use a courier service to deliver larger items, which normally requires a signature. If you are likely to be out when our delivery is due, you may enter delivery instructions (e.g. ‘please leave with neighbour’ or ‘please leave parcel in porch’) in the order notes as you check out. However, if you do ask for goods to be left on your property (e.g. in the porch or shed) while you are out, the courier will be unable to get a signature, so this is at your own risk.
Whilst we guarantee to dispatch in-stock items the same day, we cannot guarantee exact delivery date/time against factors beyond our control e.g. courier delivery failures, bad weather conditions and manufacturer stock issues.
SIZE EXCHANGE
When ordering online we appreciate that it can often be hard picking out the right size. We hope that our European to UK conversion chart will help you when making this decision.
When your boots arrive, we suggest that you wear your usual boot sock and test your boots indoors.
If they are not quite right, we are always happy to exchange them for a different size.
Boots must be returned in their original packaging and include a completed returns form. Please ensure that you state the new size you would like your boots to be exchanged for.
Download our returns form here.
If you do not have a printer, please include a note inside the box detailing the below:
– Name
– Address
– Order Number
– New Size
To return your product, you should post your product to: Outwear Ltd, Unit 2 Sydney Place, Lockerbie, DG11 2JA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend that you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once the boots have been received, we will send the correct size replacements without additional carriage charges.
RETURNS
If for any reason you are not satisfied with your purchase from CRISPI UK, you may return it to us within 14 days from the purchase date.
To return your product, you should post your product to: Outwear Ltd, Unit 2 Sydney Place, Lockerbie, DG11 2JA with a returns form or details.
Download our returns form here.
If you do not have a printer, please include a note inside the box detailing the below;
– Name
– Address
– Order Number
– Reason for return
To return your product, you should post your product to: Outwear Ltd, Unit 2 Sydney Place, Lockerbie, DG11 2JA.
We recommend that you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Please also include your returns address.
Returned good must be in an unworn and saleable condition for a refund. We cannot refund any items which have been worn outside. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please be careful to return the goods in their original box or packaging and we reserve the right to refuse refunds where goods are not returned in a saleable condition.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
WARRANTY CLAIMS
All our boots come with a 12-month manufacturer’s warranty, which is in place from the moment your boots are delivered.
If you bought your boots through an approved CRISPI Retailer please contact them directly so that they can follow the correct process for you.
If for any reason you believe your boots have a manufacturer default, please get in touch with the Outwear Ltd team with a brief description of the default and images.
We will evaluate the images, and you will be provided with a warranty reference number. We will then request that your boots are sent back for inspection, which will allow us to decide on your warranty claim.
We will not inspect any boot which are sent back wet or unclean. Boots should be washed down and dried before sending them to our warranty team. We reserve the right to return any pair of boots which are send back wet or unclean.
We recommend that you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Please also include your returns address.
CONTACT US
If you have any questions regarding an exchange or refund, please contact our Customer Service Team at info@outwear.co.uk
Outwear Ltd are the sole Importer and Distributor for CRISPI in the UK and Ireland.